Shop Reviews

First customer, first cup of the day, and it was done so badly :( Most inconsistent playmade outlet! The chrysanthemum milk tea tasted so bad today, super diluted, and I couldn't taste the milkiness. The chrysanthemum pearls also tasted off today, like plain pearls. Basically, it felt like I was drinking chrysanthemum MILK but not CHRYSANTHEMUM MILK TEA. I’m familiar with the taste, as it’s my go-to, but today was a HUGE DISAPPOINTMENT. It is usually more fragrant with the tea taste. I also bought the gelato omakase ice cream, but the serving was half of what I got the day before... super disappointed. I also want to add that there was ice built up within the walls of the freezer. Some of it melted out and flowed into the 85% DARK CHOCOLATE ICE CREAM (you can see an obvious stream of white on the ice cream) – nasty af. I hope their standards will improve, else do not visit.

"Great and fast service by Melvin."

First time at Punggol Coast Mall. My friend introduced me to this Singtel outlet! The service is excellent! Both Melvin and Wallace are not only friendly and knowledgeable, but they also have a lot of patience with customers, especially seniors. I strongly recommend them 👍👍👍

As a non-tech person, managing tech gadgets, such as changing cell phones, can be a challenge. Therefore, it was with trepidation that I proceeded to upgrade my cell phone to the iPhone 16 Plus. Thankfully, I met a professional who was patient, considerate, and knowledgeable. Tiffany of Singtel Exclusive Retailer (G Force Network) @ Punggol Coast Mall was present to guide me through the process. She also, on her own initiative, assisted me in transferring data/information from my old phone to the new one. In addition, she made appropriate recommendations so that the new iPhone could be utilized sustainably. Thank you, Tiffany, for the excellent service and experience!

It sounds like you had a great experience with Melvin at the Singtel retailer store in Punggol Coast Mall! It's always nice to encounter professional and polite service, especially when dealing with something as important as recontracting a plan. Your appreciation and kind words will surely mean a lot to Melvin and the team. If you'd like, you could consider leaving positive feedback directly with Singtel to ensure Melvin's efforts are recognized by his employer. Kudos to you for acknowledging good service! 😊

Friendly and helpful staff.

"Fantastic service from Mr. Melvin Kuan for his wonderful work and with a good smile."

"Really good service from Wallace and Tiffany, who helped me look at my Samsung device. This store is also nice, new, and really clean. I will definitely visit again!"

I visited the outlet on May 5th, 2025, at around 11 am. I was having difficulties with an online order and kept getting error messages non-stop, so I decided to head down to this outlet. To my pleasant surprise, I was served by the most professional and polite salesperson in probably Singtel history. This particular salesperson's name was Melvin. Melvin was super helpful, warm, and welcoming. He knew exactly what to do and was able to attend to all of my queries as well. He showed me all the possible options I had and was extremely patient. Thank you so much, Melvin, for the help, and I hope Singtel recognizes that they have a good staff!

The shop is clean, tucked away in a corner of the new Punggol Coast shopping mall. I purchased a new mobile phone here, and I must say Tiffany's service was excellent. She patiently explained the differences between the models and gave me the space to make my own decision. Big thumbs up for Tiffany!