Shirley Lee
Here's the lightly edited review: "We had dinner there last night and, unfortunately, left quite disappointed—primarily due to two aspects: the ordering system and the service. Customers are required to place their orders through an online system, after which they must proceed to the counter to make payment and collect a buzzer. This process feels unnecessarily fragmented. Wouldn't it be more efficient to either allow online payment with message notifications when orders are ready, or simply let customers order, pay, and collect the buzzer all at the counter? We understand that it's a self-service restaurant with no service charge (a fact made clear by the staff when we were seated), and that customers are expected to return their own cutlery and dinnerware. However, when it comes to handling hot items like a hotpot, basic assistance or proper tools should be provided. We ordered an army stew and cold noodles. Since the pot would remain hot after the meal, I had to turn off the stove mid-meal to allow it to cool down before we could safely return it ourselves. To add to that, we were asked to collect the stove ourselves before the meal, which was quite unexpected. Another point worth noting is that, unlike most Korean restaurants that serve tea or at least provide water, this place doesn’t. When I asked if there was free water, the staff simply said, “No, you have to buy the drinks.” I thanked her and moved on, but it left an impression. Finally, when we were returning our tray and dishes, the staff stationed at the collection point didn’t offer to assist or even make the process slightly more convenient. She merely said, “You can just put it there,” while pointing to the trolley. That moment summed up the entire experience for us. We won’t be returning. The service was lacking, and the food was just passable."
