Telesales (Automative Industry)

About sgCarMart Quotz

Sgcarmart Quotz is the leading online car auction platform in Singapore. We help motorists achieve the highest possible selling price for their cars via our efficient online bidding system, with a network of over 500 dealers. Sgcarmart Quotz is a subsidiary of Sgcarmart, Singapore’s top-ranked automotive website with more than 2.6 million visitors every month – offering the largest and most comprehensive database of new and used cars for sale.

The Telesales Executive Role

As the first and key point of contact for new customers, the Telesales Executive’s role will be crucial in establishing a positive first impression of the Quotz brand. Your responsibilities will include prospecting warm leads, handling all inbound inquiries related to our services, nurturing customer relationships via timely follow-up, and driving overall sales. The ideal candidate should be goal-driven, possess good phone etiquette, and be able to engage effectively with both English and Mandarin-speaking customers over the phone and in person. No experience in the automotive industry is required as on-the-job training will be provided, but a high willingness to learn will ensure you succeed in the job.

Key Responsibilities:

· Conduct inbound and outbound sales calls via warm leads generated

· Attend to customers’ inquiries and requirements through various channels including phone calls, emails, and text messages

· Address feedback or issues faced by customers, offer solutions and resolve them in an effective and timely manner

· Initiate and improve customer relations via follow-ups

· Work closely with the Team Lead to conceive new sales and service initiatives and strategies

REQUIREMENTS

· ‘N’ Level/’O’ Level/Nitec/Diploma holders welcome to apply

· Proficient in Microsoft Excel and Word

· Good command of English and conversational Mandarin

· Good to have but not compulsory - Previous Telesales / Call Centers / Telemarketing / Customer Service experiences

SOFT SKILLS

· Good interpersonal communication skills

· Proactive and able to work independently

· A friendly disposition goes a long way

OTHER INFORMATION

· 5 days work week