Call Agent (Call Centre)

Roles & Responsibilities

1. Handle customer inquiries, complaints, suggestions, and commendations received via phone
2. Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction
3. Pay attention to customer needs, promptly provide feedback to relevant departments, and ensure accurate entry of customer feedback information
4. Keep real-time track of quality assurance scores and satisfaction to ensure service levels meet the required standards
5. Master customer service knowledge and communication skills to enhance service level and increase customer satisfaction.

Requirement
1. Candidate must possess at least a Diploma in any field.
2. Minimum 3 years of relevant working experience.
3. Capable of managing multiple tasks in a fast-paced environment.
4. Independent and proactive with good problem solving skills.
5. Proficient in English and Chinese (to liaise with HQ, China colleague).