Kai Ho
Feedback on Unpleasant Sales Experience June 14, around 2:45 PM I visited your outlet on June 14, around 2:45 PM, with my father, who was planning to purchase a pair of shoes. During the checkout process, I casually mentioned that the same item appeared to be cheaper on Shopee due to ongoing promotions. The sales staff who attended to us, a young Chinese female, responded rudely and unprofessionally. She immediately remarked, “Shopee items are usually outlet stocks,” then took the shoes, threw them back onto the counter, and walked away abruptly, leaving us standing at the cashier with no further assistance or explanation. This kind of behavior is unacceptable, especially coming from a frontline staff member. As a large and reputable company, I believe you should place strong emphasis on staff training, particularly in customer service and professional conduct. Customers should never be made to feel disrespected or dismissed. This is a sincere piece of feedback, not just for management to take note of, but also as a side note for the staff involved: "If managing your attitude or temper is a challenge, perhaps frontline customer service isn’t the right fit. Courtesy and respect are the minimum standards in any retail interaction. Otherwise, stay home and be a princess!" I hope this feedback is taken seriously and helps prevent similar situations for future customers.
