Burger King Punggol Coast Mall

Food (-) Received the burger so charred that black parts fell off on their own, leaving black powder on the bread. The photo is of the BEST part of the burger after I removed the burnt parts. The whole thing was cold and dry. (-) Cheese fries were soggy and messy. Atmosphere (-) Seats are arranged in a narrow circular layout. (-) As I walked in a circle to look for a seat, patrons at the entrance left, but I couldn't see until I circled back out. By then, customers who came later ended up getting the seats. Service (-) Asked to change the order from take-out to dine-in after we found a seat, but it wasn't changed. (-) There was a 45-minute wait time, with all the food sitting behind the counter but not served. (-) Was given the wrong order, so I informed the counter staff. The staff just said there were no more onion rings. They didn't inform us that they would replace the food. I wouldn't want to pay for something I didn't want, so I asked if I could have a refund. The staff member shouted that she gave me something of equal value, and that I shouldn't even ask for a refund.

March 20th, food received at 8 PM after waiting 44 minutes. My order was: 1 burger, a rendang meal, cheese fries, and ice apple tea. It was a simple order, and I waited 44 minutes for it with no apology. Only after voicing my wait a second time, after 40 minutes, did the manager check with the kitchen. The service was thoroughly poor, likely from the manager, Lizzie, I think? My order disappeared from the board after waiting 15 minutes. When I approached after an extra 5 minutes, she told me to wait, but multiple burger and special orders ahead of me were prepared first. She didn't check the order and realized the one burger I ordered hadn't been prepared for 40 minutes. I later only received my cheese fries, apple drink, and rendang tendergrill chicken after waiting 44 minutes. I was fasting, and because of her lack of concern for my order, I had to wait 44 minutes before I could break my fast. Please address your manager's competency. The kitchen staff preparing the food was fast, but the front desk preparation and the lack of concern from the manager were the issue. Even the inexperienced staff manning the drinks checked my order three times, but the manager only bothered after I voiced my concerns twice.

The service was extremely slow. I waited 40 minutes, only to realize my number was no longer on the board. Meanwhile, the lady in front took forever to prepare her food, and most of the staff were just standing around. By the time I finally got my order, it wasn't even warm anymore, just cold. Very disappointing after such a long wait.

The staff are running around like chickens without heads, making busy but not getting the orders out! It took 20 minutes for my ice cream sundae to be served, and shockingly, they gave me a fork! I asked for a spoon and was told...nope!! What??