Technical Support Engineer - Robotics

Responsibilities:

● Collaborating with the technical team to diagnose and resolve technical issues reported by customers.

● Document and report recurring issues to support continuous improvement and product development.

● JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:

○ Assigning tickets to appropriate assignee, and ensuring all tickets are closed eventually with proper updates to the tickets.

○ Providing resolution as a tier-3 technical support for robotic systems, including hardware, software, and firmware components.

● Client communication and support - manage multiple client groups and maintain proactive communication (including WhatsApp responses, execution of action items from client meetings)

● Review and verify client reports before sending them to clients

Requirements:

● Diploma in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.

● 2+ years of experience in technical support

● Excellent problem-solving skills with the ability to tackle complex technical issues.

● Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.

● Good English communication skills (verbal and written).

● Familiarity with Linux platforms, including configuration, Unix shell scripting, and Command Line Interface (CLI) operations.