IT Support Executive

Job Purpose

The IT Support Executive is responsible for providing daily technical support and ensuring the smooth operation of IT systems across the head office and multiple outlets. The role includes managing hardware and software issues, coordinating with vendors, maintaining network infrastructure, and supporting digital tools essential for business operations.

Key Responsibilities

· Provide frontline technical support to employees for hardware, software, and connectivity issues.

· Maintain and troubleshoot desktops, laptops, printers, POS systems, and CCTV equipment.

· Manage network infrastructure including routers, switches, internet connectivity, and Wi-Fi performance.

· Liaise with external vendors for system maintenance, software licensing, and equipment servicing.

· Perform routine system checks, updates, and preventive maintenance.

· Manage inventory of IT equipment and software licenses.

· Set up IT access for new joiners and ensure proper system handover for exiting staff.

· Assist in data backup and ensure compliance with IT security and data protection protocols.

· Support implementation of system upgrades and roll-outs of new technology solutions.

· Respond promptly to IT service requests and provide resolution within defined timelines.

Requirements

· Diploma or Degree in Information Technology, Computer Science, or a related field.

· Minimum 2 years of hands-on experience in IT support, preferably in the retail or service industry.

· Strong troubleshooting skills in Windows OS, networking, and common office software.

· Experience with POS systems, CCTV, printers, and basic IT hardware maintenance.

· Familiar with Microsoft 365 and email account management.

· Good interpersonal and communication skills, with a customer-service mindset.

· Able to work independently and travel to outlets when required.

· Only Singaporeans or Permanent Residents (PRs) may apply.

Working Conditions

· 5-day work week.

· May require occasional support outside of business hours or on weekends.

· Based at HQ with travel to branches when necessary.