IT Service Desk Manager

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.


An exciting opportunity has opened for a IT Service Desk Manager at the Australian International School! If you are passionate about making a positive impact and are driven by growth and development, this role is perfect for you!

Position Requirements:
Proven experience leading and managing a Service Desk Environment.
Experience implementing and maturing IT service processes from a technical, process and cultural perspective.
Proven ability to manage SLAs and ensure consistent service delivery.
Knowledge and understanding of best practices for IT Service Management.
Ability to work on own initiative and to prioritise team tasks to meet deliverables.
Experience managing service providers, customer engagement and stakeholder management.
Ability to work within a small IT Department and be flexible and adaptable to varying situations.
A quality focus with a strong attention to detail.
Have broad technical IT knowledge and troubleshooting skills, and be able to guide colleagues in the best way to resolve a range of technical issues.
Exceptional analytical and problem-solving skills.
Hands-on experience with IT Service Desk Tools (e.g., ServiceNow, Freshservice) to manage team activity, including creating reports and data analytics.
Strong verbal and written English communication and relationship-building skills.
Proven ability to provide support for the following:
Microsoft Windows and Apple OS environments
Microsoft Entra
Microsoft Office365 and Google G Suite

Qualifications:
●A Bachelor’s degree in IT, Computer Science or a related field (or equivalent experience)
●At least 5 years of experience in IT Support, with a minimum of 2 years in a service desk management role
Strong understanding of IT ServiceManagement (ITSM) frameworks

Access the full Job Description for this role here.

How to Apply
Complete this application before the closing date of 30 August 2025.
We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.

Early applications are encouraged, we reserve the right to interview and appoint prior to the closing date for the right applicant.

Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful.