Senior Student Services Executive

Job Description:

1. Student and Graduate Placement: Facilitate timely and successful placements of students and graduates according to established timelines, including conducting interviews and coordinating with potential employers.

2. Alumni Engagement and Industry Partnerships: Conduct alumni information update surveys and maintain strong relationships with industry partners and key contacts.

3. Event Planning and Execution: Plan, coordinate, and execute key student events such as the Graduation Ceremony, TalentMatch events, and other student support activities, ensuring high levels of student satisfaction and engagement.

4. Reporting and Compliance: Maintain and manage monthly key reports (Graduate Placement, Student Satisfaction, Apprenticeship Management, etc.) in compliance with the Academy’s administrative regulations.

5. Student Guidance and Support: Provide guidance and advice to students on a range of issues, from personal to academic to training or behavioural. Conduct student meeting sessions and provide coaching and counseling as and when required alongside Faculty Members.

6. Leadership: Provide direction and support to the Student Services team, participate in strategic planning, and represent the department in meetings and other institutional settings.

7. Management: Oversee the daily operations of the Student Services department, manage resources efficiently, and ensure the team is meeting its objectives.

8. Transformation: Implement innovative strategies and processes to improve the services provided by the department and enhance the overall student experience.

Additional Tasks: Attend to student matters when necessary and participate in Student Services Meetings. Take on additional responsibilities as assigned by the Head of Department (HOD).

Job Requirements:

• Bachelor's degree / Diploma or equivalent experience in a related field.

• Experience in student services, career counseling, or related roles is preferred.

• Strong leadership and management skills, with experience in leading a team.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Proficiency in using a Student Information System (SIS) and other computer applications such as Microsoft Office Suite.

• Excellent organizational skills, with the ability to manage multiple projects simultaneously.

• Strong research skills for tracking, reporting, and management purposes.

• Ability to establish and maintain relationships with internal and external stakeholders.

• Commitment to supporting student success and improving the overall student experience.

Ability to implement innovative strategies and processes to improve service delivery.