Senior Solution Support Engineer

Principal Job Accountabilities

• Technical contact for regional Sales and Channel partners for day to day to support
• Provide on-field support in projects and other initiatives as per strategy defined by regional Sales.
• Support sales and solution consultant in the development and realization of technical solutions to meet customer requirements (e.g. PoC)
• Execute technology workshops and trainings as per customer/project requirements
• Solve post sales technical issues through ticketing system
• Reporting projects and customers’ feedback to Sales and Business Unit/BEC
• Provide project execution service on site as per requested.

Knowledge & Experience required

Education & Experience

• 5+ years of experience in customer facing technical experience in supporting industrial technologies
• Engineering Graduate with focus on IT or Process Automation
• Able to diagnose complex network architecture and provide customer ad-hoc solutions and/or trainings
• Technical know-how in Industrial Ethernet and technologies
• Experience of delivering IT or Ind. Networking projects independently.
• Experience of working within a medium to large sized international organizations or their local channels.
• Experience of successfully operating in a matrix environment.
• Experience of working with cross functional teams, including Sales, Marketing and Product Development.
• Proven track record within a service role in a market and industry relevant to the Belden organization.

Abilities

• Demonstrate technical and commercial affinity to operate successfully in the relevant business within Belden, and with external customers.
• Demonstrate good communication skills, both verbally and in writing.
• Demonstrate analytical skills and the ability to work within a metric driven environment.
• Ability to work successfully in a fast paced and pressured work environment.
• Demonstrate customer orientation
• Demonstrate a pro-active, flexible and pragmatic approach
• Demonstrate the ability to translate complex, technical information into comprehensible conversation with a non-technical audience Ability to professionally present Belden’s solutions to a diverse audience
• Responsive to questions and able to manage challenges
• Ability to absorb new learning within technical courses and seminars

Role Critical Competencies

Customer Focus

Invests in understanding the customers’ needs (internal and external) and puts actions in place to meet and where possible exceed these expectations. Always focuses on “what are customers’ technology requirements”.

Communication

Pro-actively communicates with customers on the status of their technical request

Technical Learning

Is adept at learning and applying new technical skills and knowledge. Proactive in seeking new opportunities to learn about advances and future trends in a technical setting to guide the customers accordingly.

Problem Solving

Uses technical expertise and resources to identify root causes and effective solutions and counter measures. Is honest and probing in their analysis; looking beyond first answers.

Action Oriented

Able to execute the planned tasks in a timely and most efficient manner

Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging. Not fearful of acting with a minimum of planning; seizes more opportunities than others.

Planning

Able to plan and prioritize daily tasks keeping in mind customer priorities

Has clear objectives and planning processes that break down into defined A-SMART activities. Is able to adjust schedules / people assignments when faced with obstacles. Utilizes metrics to measure performance and evaluate results.