General Summary:
Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You will find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.
Windows Copilot+ PCs powered by Snapdragon are revolutionizing the PC industry by leading the technology transformation for AI, graphics, multimedia, connectivity, power, and performance. The Field Application Engineer – Windows Copilot+ PC Ecosystem, will have a pre-sales focus and will drive technical adoption of the Windows on Snapdragon Compute platform across the Commercial space.
In this position you will be responsible for helping enterprise customers with Windows on Snapdragon (WoS) compute product commercialization and support enterprise needs for a timely, faster, and smooth product evaluation. You will have the opportunity to show your strong customer support skills by resolving enterprise issues on the WoS platform and the Windows application ecosystem.
Job Responsibilities:
- Assisting with the Execution of Qualcomm’s Worldwide Compute Go-To-Market strategy
- Support enterprise customers trouble shooting and helping with detailed issue triage/analysis/resolution on BIOS/Driver.
- Support debugging enterprise application issues and collaborate with platform and technology teams. This includes reproducing the issues and helping with detailed issue triage/analysis/resolution.
- Analyze and root cause the application issue on customer software/hardware systems.
- Support Snapdragon eco system issue analysis and engagement.
Skills, Knowledge, & Expertise:
- Application development, debugging, testing with C/C++ & familiarity with embedded system software.
- Experience with IT working and debugging issues in Window 11 environment and tools preferred.
- Driver debugging techniques, problem solving, and documentation skills.
- Debugging with tools such as WinDbg, MSFT Trace tool.
- Familiarity with Windows OS such as Windows drivers development or Windows debugging, or familiarity with Windows command lines tools such as PowerShell.
- Strong knowledge of C/C++ programming. Experience on window application developer a plus.
Minimum Qualifications:
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
- 3+ years of experience with window 11/10 troubleshooting with independent problem solving, etc.
Minimum Qualifications:
- Bachelor’s or Master’s degree in engineering, Information Systems, Computer Science, or related field
- 5 to 8 years of working experience including application engineering, Field application engineering on window 10/11 OS.
- Able to duplicate issue and analysis on customer side to identify solution by remotely support from internal team.
Preferred Qualifications:
- Technical sales management expertise, the ability to manage change and the desire to operate effectively across organizations and customers
- Experience building complex solutions and driving new device adoption in Commercial accounts
- Experience in support of launching new technologies/products
- Ability to communicate, educate and evangelize both internally & externally
- Excellent communication and people skills
- Creative problem solving with strong analytical skills