Job Description

Remote or on-site support, maintenance and resolution of hardware and software issues related to outlet POS systems, laptops, servers, printers and other network peripherals within the organisation and its outlets.
Vendor escalation for desktops/laptop/POS/Networking hardware purchases, repairs and software troubleshooting.
Maintain IT documentation, covering infrastructure, inventory, service subscriptions and contracts.
Support, review & liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines.
Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.
Analyse & evaluate system & users’ requirements and make recommendations for IT upgrades.
Proactively propose suggestions to improve IT systems and operations.
Proactively identify acquisition opportunities of new innovations for the organisation.
Assist to drive digital transformation initiatives in line with strategic objectives of the organisation.
As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.
Liaise with multiple vendors and stakeholders in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.
Ad-hoc tasks as assigned by the Management

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