Job Description:
📍 Location: Edgefield Secondary School, 36 Punggol Field, Singapore 828814
🕒 Contract Period:
- Primary: 1 June 2025 – 31 May 2026
- Optional Extension: 1 June 2026 – 31 May 2027 (at the Authority’s discretion).
📅 Working Hours:
- Mondays to Fridays:
7:15 AM – 4:45 PM, or
8:30 AM – 6:00 PM (inclusive of 1-hour lunch break).
- No service required on Saturdays, Sundays, and public holidays.
📋 Scope of Services:
- Customer Engagement:
👥 Attend to student and staff queries.
🙋♀️ Engage customers (students, parents, visitors, vendors) with quality service.
- Communication Management:
📞 Answer incoming calls and redirect as needed; take messages.
💌 Receive, log, and distribute letters and packages.
- Administrative Support:
🗂 Maintain records of school-issued letters to parents.
📅 Keep updated schedules, directories, and event calendars.
✏️ Monitor and manage stationery inventory.
📦 Provide logistical support for school events.
- Student Monitoring:
📝 Record and communicate early release arrangements.
- Additional Duties:
🎯 Assist with tasks assigned by School Management.
🎓 Qualifications & Skills:
- Technical Proficiency:
🌐 Familiarity with Google Suite (Gmail, Calendar, Docs, Sheets, Slides, Forms).
💻 Proficiency in Microsoft Office (Word, PowerPoint, Excel).
🖨 Ability to operate office equipment (copiers, fax machines).
- Multitasking:
🔄 Handle queries from multiple channels (phone, email, walk-ins).
- Communication:
🗣 Confidently communicate in English.
💼 Experience:
- 🤝 Prior customer service experience managing queries from diverse channels.
- 🏫 Experience in a school environment is an advantage.