Sales & Events Admin Executive (EasyChef Lab & CEM)

Key Responsibilities

Sales & Client Engagement

• Lead Generation: Proactively identify and pursue new business opportunities through cold calls, networking at events, and digital platforms. Convert prospects into qualified meetings.
• Account Management: Maintain strong relationships with existing clients, ensuring brand top-of-mind awareness and repeat business.
• Client Retention: Understand clients’ evolving needs and offer relevant, value-added solutions to maximise engagement and spending.
• Customer Service: Provide a seamless experience for clients by coordinating and supporting on-site execution during events.

Event & Facility Administration

• Respond promptly and professionally to enquiries related to event spaces, facilities bookings, and customer feedback.
• Coordinate logistical arrangements for events, including setup, venue readiness, and client servicing.
• Support weekend and event day operations when required.

Student Admin & CRM

• Manage timely student enrolments into TP Gateway and ensure accurate and up-to-date records in SIS and LMS systems.
• Maintain accurate records of student payments and data updates.
• Utilise CRM systems (e.g., HubSpot) and social media platforms (Facebook, LinkedIn, Instagram) to support outreach and engagement.

Requirements

Skills & Competencies

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with CRM platforms (HubSpot preferred).
• Some working knowledge of AI tools and digital platforms.
• Digitally savvy with the ability to multitask, work under tight deadlines, and adapt quickly in a dynamic environment.
• Meticulous with a strong follow-up ethic and detail orientation.
• Confident in engaging professionally with students, clients, and partners.

Experience & Language

• Minimum 3 years of working experience in the F&B, hospitality, or events industry, with proven customer service and event management track record.
• Excellent written and verbal communication skills.
• Proficiency in Chinese is preferred to support Chinese-speaking clientele.

Personal Attributes

• Resourceful, self-motivated, and an independent problem-solver.
• Excellent planning, coordination, and organisational skills.
• A collaborative team player with high self-discipline.
• Strong alignment with our organisational values and work culture.

Work Culture & Directives

All staff are expected to:

• Contribute to Positive Cashflow for Growth through efficient sales and cost awareness.
• Embrace a Lean and Productive mindset by optimising processes and time management.
• Drive Digital Transformation by adopting digital tools and practices in daily tasks.