Retail Lead / Assistant

Retail Lead / Assistant (Full Time)

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

Our vision is to become a global leader in providing enchanting crystal experiences that empower individuals to manifest their dreams and connect with the beauty of nature. Through quality crystals, innovative designs, and a commitment to customer delight, we aim to be the go-to destination for those seeking inspiration, serenity, and transformative experiences with crystals.

Job Responsibilities

• Order Processing : Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction.
• Fulfill Customer’s Orders & Customisation Request
• Retail Operation & Customer Service : Assist with the retail floor on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Handicraft works : Assist in assembling and crafting unique crystal-related products while ensuring high quality and workmanship for customers.
• TikTok LIVE Hosting : Conduct engaging live-selling sessions to showcase products, interact with customers and generate sales.
• Packing: Package products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• E-commerce Operation Support : Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team
• Skilled in handicrafts and product assembly
• Basic knowledge computer software and social media platform (Instagram, MS Office, Google Softwares, Excel) is required
• Experience with TikTok LIVE is a plus
• Crystals knowledge is not necessary but will be beneficial
• Training will be provided
• Must be able to work on Saturdays
• Full time position with 5.5 work days per week

Benefit

• Gym and pool use
• Monthly team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat