Programme Coordinator

Purpose of Job

To support the operations of CREST SAGE @ Anchorvale and Buangkok by providing administrative, client engagement, triage, and programme planning support. This role contributes directly to promoting mental wellness in the community through centre-based and outreach initiatives.

Key Responsibilities

1. Befriending and Triage

• Attend to walk-in clients and provide appropriate triage and referral.
• Engage clients and caregivers to build rapport and understand their needs.
• Conduct follow-up with clients and programme participants.
• Support and participate in community outreach and functional screening activities.

2. Programme Planning & Development

• Lead the planning and implementation of wellness activities and programmes at SAGE Wellness Centre.
• Create and design publicity materials, including e-posters (e.g., using Canva) for digital platforms and noticeboards.
• Administer screening tools for depression, dementia, or other mental health conditions and escalate cases where necessary.
• Coordinate volunteer involvement and maintain attendance records.
• Provide IT and administrative support for webinars, meetings, and conferences.

3. Data Management & Administration

• Monitor and track CREST Key Performance Indicators (KPIs), including programme attendance.
• Compile and maintain master statistics for quarterly reports to AIC.
• Provide administrative support, including disseminating information via WhatsApp or other platforms and responding to client enquiries.
• Coordinate with internal staff on matters related to client participation and programme engagement.

4. Other Duties

• Undertake any other relevant duties as assigned by the Centre Manager or Executive Director to support the centre's operations and goals.

 Educational Qualification: Diploma and above

 Teamwork & Independence: Able to work independently and

collaboratively within a multidisciplinary team.

 Technical & Media Skills:

· Proficient in digital tools and platforms (e.g., Zoom, MS Office,

Google Workspace).

· IT- and media-savvy with the ability to manage virtual meetings and

webinars.

 Design Skills:

· Competent in using Canva or similar design tools to create publicity

materials and e-posters.

 Organisational Skills:

· Meticulous, detail-oriented, and well-organised in planning events

and managing logistics.

· Capable of handling multiple tasks and priorities efficiently in a fast-

paced environment.

 Communication Skills:

· Strong interpersonal and communication skills for client

engagement and follow-ups.