Pet Shop Assistant Store Manager

The Pet Store Assistant Manager is responsible for overseeing the daily operations of a pet store, ensuring smooth and efficient functioning while maintaining high standards of customer service. This role involves achieving sales targets, managing a team of employees, and ensuring compliance with company policies and procedures.

Operational Management:

• Oversee daily store operations to ensure efficiency and effectiveness.
• Monitor inventory levels, order supplies, and manage stock to meet customer demand.
• Implement and maintain visual merchandising standards to enhance store appearance and attract customers.
• Ensure compliance with health and safety regulations, including the proper handling and storage of pet-related products.
• Handle customer complaints effectively.
• Team Management:
• Supervise and manage the store’s team of employees.
• Foster a positive work environment, promoting teamwork and employee development.
• Customer Service:
• Ensure exceptional customer service at all times, addressing and resolving customer complaints or issues promptly.
• Train staff on customer service best practices and ensure consistent adherence.
• Monitor customer feedback and implement improvements to enhance the overall customer experience.

Requirements:

• Ability to handle animals.
• Ability to manage customer complaints effectively.
• Previous managerial experience, preferably in retail or the pet industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of pet care products, industry trends, and customer preferences.
• Availability to work on weekends.

Benefits:

• Public Holiday off
• Additional leave
• Employee discount
• Professional development
• Yearly Company Trip

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay
• Performance bonus

Experience:

pet industry: 2 year (Preferred)

Willingness to travel:

100% (Required) - river valley and punggol area