This advertisement is recruiting for the position of Front Desk Staff.
If successfully selected, you will be seconded to MOE secondary school located in Punggol Field.
Contract Period : from 01 June 2025 to 31 May 2026.
Option to Extend : for a further period 1 year (from 01 June 2026 to 31 May 2027).
Personnel to be deployed at the following hours :
- Mondays to Fridays: 7:15am to 4:45pm or 8:30am to 6:00pm, inclusive of 1 hour lunch break
- Service not required on Saturdays, Sundays and gazetted public holidays.
The services required are set out as the following:
- Attend to student and staff queries.
- Engage customers (students, parents, visitors and vendors) and provide them with quality customer service.
- Answer customers’ questions and incoming calls, and provide information on variety of topics, including rules, disciplinary measures, student admission and day-today operations of the school.
- Receive and redirect phone calls to appropriate departments and take down messages where necessary.
- Receive all letters and packages, and distribute them to appropriate departments.
- Maintain records of school-issued letters to parents.
- Maintain a master schedule of all classes, telephone directory and calendar of events for students and staff to refer to when required.
- Monitor and record student early release from school, including communicating with parents on their children’s early release arrangements.
- Manage school’s stationery inventory and distribute stationeries to staff when requested.
- Provide support in sourcing for materials and resources.
- Logistical support for school-based events.
- Any other duties assigned by School Management
The Personnel shall minimally have the following qualifications, skills and experience:
Skills
- Ability to use Google suite of applications e.g. gmail, calendar, docs, sheets, slides, forms
- Ability to use Microsoft suite of applications e.g. word, powerpoint, excel
- Ability to operate common office equipment e.g. copier and fax machines
- Ability to multitask and attend to queries and feedback from multiple channels e.g. phone, email and walk-in
- Ability to communicate with customers in English with confidence
Experience
- Has worked in a customer service role handling queries from multiple channels e.g. phone, email and walk-in
- Experience working in a school environment would be an advantage.