Responsibilities
- Attend to student and staff queries
- Engage customers (students, parents, visitors and vendors) and provide them with quality customer service
- Answer customers’ questions and incoming calls, and provide information on variety of topics, including rules, disciplinary measures, student admission and day-today operations of the school
- Receive and redirect phone calls to appropriate departments and take down messages where necessary.
- Receive all letters and packages and distribute them to appropriate departments.
- Maintain records of school-issued letters to parents.
- Maintain a master schedule of all classes, telephone directory and calendar of events for students and staff to refer to when required
- Monitor and record student early release from school, including communicating with parents on their children’s early release arrangements.
- Manage school’s stationery inventory and distribute stationeries to staff when requested
- Provide support in sourcing for materials and resources
- Logistical support for school-based events
- Any other duties assigned by School Management
Requirements
- Ability to use Google suite of applications e.g. gmail, calendar, docs, sheets, slides, forms
- Ability to use Microsoft suite of applications e.g. word, powerpoint, excel
- Ability to operate common office equipment e.g. copier and fax machines
- Ability to multitask and attend to queries and feedback from multiple channels e.g. phone, email and walk-in
- Ability to communicate with customers in English with confidence Experience
- Has worked in a customer service role handling queries from multiple channels e.g. phone, email and walk-in
- Experience working in a school environment would be an advantage
Working Timings
Mondays to Fridays: 7:15am to 4.45pm or 8:30am to 6:00pm, inclusive of 1hr lunch break
Interested candidates, please send your CV to anju.francis@exasoftglobal.com