Front Desk Staff (Punggol)

Responsibilities

• Attend to student and staff queries
• Engage customers (students, parents, visitors and vendors) and provide them with quality customer service
• Answer customers’ questions and incoming calls, and provide information on variety of topics, including rules, disciplinary measures, student admission and day-today operations of the school
• Receive and redirect phone calls to appropriate departments and take down messages where necessary.
• Receive all letters and packages and distribute them to appropriate departments.
• Maintain records of school-issued letters to parents.
• Maintain a master schedule of all classes, telephone directory and calendar of events for students and staff to refer to when required
• Monitor and record student early release from school, including communicating with parents on their children’s early release arrangements.
• Manage school’s stationery inventory and distribute stationeries to staff when requested
• Provide support in sourcing for materials and resources
• Logistical support for school-based events
• Any other duties assigned by School Management

Requirements

• Ability to use Google suite of applications e.g. gmail, calendar, docs, sheets, slides, forms
• Ability to use Microsoft suite of applications e.g. word, powerpoint, excel
• Ability to operate common office equipment e.g. copier and fax machines
• Ability to multitask and attend to queries and feedback from multiple channels e.g. phone, email and walk-in
• Ability to communicate with customers in English with confidence Experience
• Has worked in a customer service role handling queries from multiple channels e.g. phone, email and walk-in
• Experience working in a school environment would be an advantage

Working Timings

Mondays to Fridays: 7:15am to 4.45pm or 8:30am to 6:00pm, inclusive of 1hr lunch break

Interested candidates, please send your CV to anju.francis@exasoftglobal.com