Deputy Manager Admissions

Job Description/Summary:

Responsible for overseeing customer service operations within the school, ensuring that prospective and current students, parents, and other stakeholders receive exceptional service. This role includes managing a team of Customer Care Officers, developing and implementing service policies, and enhancing the overall customer experience. The Deputy Manager supports the school’s mission by fostering a welcoming and responsive environment.

Key Responsibilities:

• Lead, supervise, and support the customer service team to ensure consistent and high-quality service delivery.
• Develop, implement, and review customer service policies and procedures.
• Handle escalated queries or complaints with professionalism and efficiency.
• Monitor and evaluate service performance metrics, identifying areas for improvement.
• Prepare reports and presentations for senior management.
• Ensure timely communication with internal departments to resolve service issues.
• Organize training and development sessions for the customer service team.
• Contribute to a positive school environment through effective communication and support.

Requirements:

• Diploma or degree in Business Administration, Communications, Customer Service, or a related field preferred.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to analyze data and generate reports.
• Strong problem-solving and decision-making skills.
• Patient, empathetic, and customer-focused.
• Highly organized, detail-oriented, and adaptable to changing environments.
• Proficient in MS Office and customer service management tools.