About the Role
We’re looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.
You’ll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.
Job Description:
Key Responsibilities
Customer Engagement & Consultation
- Develop strong understanding of the organisation’s academic programmes and internal processes
- Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
- Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey
Feedback & Relationship Building
- Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
- Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships
Enrolment & Lead Generation
- Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
- Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts
Operational Support
- Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
- Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination
Process Improvement
- Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
- Contribute to developing SOPs and scalable service processes as the company grows
Requirement:
- Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
- Exceptional communication and interpersonal skills to build rapport and credibility with customers
- Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
- Organised and have a keen eye for detail.
- Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
- Knowledge of and experience with CRM and customer relationship management (plus point)
- Able to work 4 weekdays and 1 weekend.
Details
- Onsite role based in Singapore
- 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
- Weekday: 12-9pm
- Weekend: 9-6pm
- Remuneration: $2300 - $3000