Customer Service Officer - Orchard

Location: Orchard

Working Hours: 44hrs/week

Roles & Responsibilities:

• Greeting residents and visitors, assisting with lift access via intercom.
• Attending to inquiries and forwarding messages.
• Recording complaints, feedback, incidents, and reporting them.
• Managing parcels, programming access cards, updating contact lists.
• Responding to emails and updating communication systems.
• Supporting administrative tasks such as circulars, vehicle registration, facility bookings, and guest check-in/out.
• Monitoring facilities and ensuring cleanliness and order in common areas.
• Assisting with applications and distribution of circulars.
• Providing logistical support for residents and estate operations.

Qualifications & Skills:

• Should have relevant experience in customer service or estate management.
• Excellent communication and interpersonal skills, especially in greeting and assisting residents and visitors.
• Familiarity with intercom systems, access card programming, and basic administrative procedures.
• Ability to handle complaints, record incidents, and report accurately.
• Knowledge of estate facilities and amenities.
• Customer service orientation and professionalism.