Job Description

Location: Orchard

Working Hours: 44hrs/week

Roles & Responsibilities:

Greeting residents and visitors, assisting with lift access via intercom.
Attending to inquiries and forwarding messages.
Recording complaints, feedback, incidents, and reporting them.
Managing parcels, programming access cards, updating contact lists.
Responding to emails and updating communication systems.
Supporting administrative tasks such as circulars, vehicle registration, facility bookings, and guest check-in/out.
Monitoring facilities and ensuring cleanliness and order in common areas.
Assisting with applications and distribution of circulars.
Providing logistical support for residents and estate operations.

Qualifications & Skills:

Should have relevant experience in customer service or estate management.
Excellent communication and interpersonal skills, especially in greeting and assisting residents and visitors.
Familiarity with intercom systems, access card programming, and basic administrative procedures.
Ability to handle complaints, record incidents, and report accurately.
Knowledge of estate facilities and amenities.
Customer service orientation and professionalism.