Customer Service Officer

Job Description:

- Attend to call centre hotline enquiries

- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions

- Understand caller’s concerns and provide resolutions

- Deploy relevant personnel to site to look into the complaint, situation or incident as lodged through the call centre hotline

-Generate daily call monitoring reports

Requirements:

- ‘N’ Levels / ‘O’ Levels

- Able to work weekends and Public Holidays

- Good communication and interpersonal skills

- Able to work well in a team

- Experience in Customer Service or Call Centre will be advantageous.

- Candidates without experience is welcomed to apply as training will be provided

Able to start work immediately or on a short notice will be advantageous.