Credit Control Manager
- Market and career stability
- Learning opportunity w its Comprehensive suite of financing products
- Up till $8,000 basic + Variable Bonus (3 months) + Flexi Dollars
- 5 Days Work Week (Mon-Fri, 8.30am to 5.30pm)
- Central
Our client is a leading non-bank financial institution in Singapore, specializing in providing innovative and tailored business financing solutions to small and medium-sized enterprises (SMEs). Established in 2015, they are a prominent player in the automotive industry with over 40 years of experience
The Responsibilities
Credit Management:
- Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
- Conduct regular assessments of customer creditworthiness and financial status.
- Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.
Collections Management:
- Oversee and manage the collections process, ensuring timely collection of payments from customers.
- Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
- Coordinate with the finance team to reconcile discrepancies related to customer accounts.
Team Leadership:
- Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
- Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.
Customer Relationship Management:
- Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
- Address customer inquiries and disputes in a professional manner to resolve issues promptly.
Reporting and Analysis:
- Prepare regular reports on collections performance and ageing for senior management.
- Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.
Compliance and Risk Management:
- Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
- Identify potential risks related to credit policies and adjust strategies accordingly.
Collaboration:
- Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.
- Participate in cross-functional projects and initiatives to optimize operations.
The Requirements
- Degree in Finance, Accounting, Business Administration, or a related field.
- Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans.
- Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
- Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
- Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.