Concierge & Admin Assistant (Punggol)

The Concierge & Admin Assistant (Punggol) will provide essential administrative and operational support to the Operations, Clinical and Concierge teams in a SLR setting. The role requires excellent organizational skills, attention to detail, and a compassionate approach to supporting residents, staff, and visitors.

Responsibilities:

Administrative Support:

- Manage and organize office files, records, and documentation.

- Schedule and coordinate meetings, appointments, and events for the

Clinical, Operations and Concierge teams.

- Prepare and distribute memos, emails, and other communications.

- Maintain inventory of office supplies and place orders as needed.

Operations Support:

- Assist with the coordination of daily operations to ensure smooth functioning of the SLR.

- Support the onboarding process for new staff, including preparing orientation materials, processing of access forms/ cards.

- Manages the booking system for SLR rooms/ halls at SLR

Concierge Support:

- Greet visitors, residents, and families in a friendly and professional manner.

- Assist with resident inquiries and requests, ensuring a high level of customer service.

- Coordinate transportation, appointments, and other services for residents as needed.

- Manages the IT Visitor System/ Outing Booking System for SLR

Communication and Coordination:

- Act as a liaison between the Operations team, Concierge team, and other departments.

- Answer and direct phone calls, taking messages when necessary.

- Assist in resolving resident or family concerns by escalating issues to the appropriate team members.

Data Management:

- Update and maintain relevant databases with accurate information.

- Generate reports and summaries as required by the Operations Exec/ Clinical Team Lead/ Concierge Team Lead

General Duties:

- Perform other administrative tasks as assigned to support the overall functioning of the SLR.

- Maintain confidentiality of sensitive information at all times.

Qualifications:

- GCE O Level or higher;

additional qualifications in office administration are a plus.

- Proven experience as an administrative assistant or in a similar role.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.

- Strong organizational and time-management skills.

- Excellent verbal and written communication skills.

- Compassionate and patient demeanour, with a focus on providing exceptional service.

- Ability to multitask and work in a fast-paced environment.

Preferred Skills:

- Experience working in a healthcare or senior living environment.

- Knowledge of medical or care-related terminology.

- Familiarity with scheduling and database management software.

Working Conditions:

- This role is primarily office-based but may require occasional movement throughout the nursing home.

- May involve occasional weekend or evening shifts to support events or emergencies.