BEAUTY CENTRE MANAGER

Roles & Responsibilities

· Greet and assist customers in a friendly and professional manner, providing personalized beauty consultations and recommendations.

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

· Stay updated on the latest beauty trends, product launches, and brand promotions to offer accurate and relevant information to customers.

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

· Self-motivated in achieving sales targets.

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

· Friendly, approachable, and sales-driven attitude

• Promote services, products and discounts on social media

· Availability to work on retail hours, including evenings and weekends, as required.

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

· Address customer inquiries and concerns promptly and professionally, ensuring a high level of customer satisfaction.

• Run online competitions and offer discount packages to attract new customers

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic book keeping knowledge

• Excellent organizational skills

· Maintain a clean and organized consultation area