Taiwanese bubble tea and food concept featuring handmade boba pearls and authentic egglets
Playground by PlayMade at Punggol Coast Mall represents an innovative evolution of the popular Taiwanese bubble tea brand, expanding beyond traditional beverages to offer a comprehensive dining experience featuring authentic Taiwanese cuisine and signature handmade boba pearls.
What sets Playground apart is their live boba-making process – customers can watch skilled staff craft fresh pearls hourly using all-natural ingredients behind glass panels. Four unique pearl flavors are available: Pink Cactus, Black Sesame, Burnt Caramel, and classic White Pearls, all made without artificial flavoring.
The menu playfully combines beloved Taiwanese street food with modern cafe culture, featuring iconic Hong Kong-style egglets (bubble waffles) with homemade Earl Grey tea jam, authentic Taiwanese chicken rice, K-POP and caramelized banana PBJ sandwiches, croissants, and signature Pink Cactus buns. The dining concept allows customers to add non-milk bubble tea to any savory item for just $1 more.
Since PlayMade\s founding in 2017, they\ve been recognized as pioneers in handmade boba craftsmanship, using premium ingredients sourced directly from Taiwan. Playground at Punggol Coast Mall provides a cozy dine-in experience where northeastern Singapore residents can enjoy authentic Taiwanese flavors alongside innovative bubble tea creations in a vibrant, Instagram-worthy setting.
To Whom It May Concern,
I am beyond furious with the experience I had at your store tonight. Your official closing time for this outlet is listed as 9:00 PM. I entered the store at 8:55 PM—well before closing time—only to be told at 8:58 PM by a blonde-haired male Malaysian staff member that the customer before me would be the last order accepted.
Are you kidding me?
Not ONCE did your staff bother to inform me that I wouldn’t be served. Instead, I was made to wait, only to be turned away when I reached the front of the queue. Not only was I already in the store, I had patiently waited behind two customers who were clearly taking their own sweet time to place their orders.
How is that acceptable? If you’re going to cut off the queue before 9:00 PM, then don’t advertise that you’re open until 9:00 PM. And if there’s a “last order” time, where was the sign? Where was the courtesy to tell me upfront so I wouldn’t waste my time waiting?
This is completely disrespectful of my time. I demand a proper explanation and some form of recovery for the unnecessary wait and the blatant disregard shown by your staff.
Looking forward to your urgent response.
Lee Wei
If I Could Give Zero Stars, I Would. I'm only leaving this one pathetic star just to warn others.
Absolutely disgusting experience at Playmade Punggol Coast. Today, I went and got chased out by the blonde-haired staff member even though we were already inside the shop and queuing well before closing time. No shouting, but his tone and body language were clear, as if to say: “We’ve closed, get out.” Unbelievable.
What’s the point of keeping your doors open and letting customers queue, only to shove them out like unwanted pests? The entire staff stood there looking displeased, like we were a burden just for showing up. Is this how Playmade operates now? Zero professionalism. Zero customer care. Just pure laziness and bad attitude.
And let’s be real—the staff will 100% lie and deny if anyone from management even bothers to ask. But honestly, I doubt Playmade’s management will lift a finger.
If I could give ZERO stars, I absolutely would. But sadly, Google forces me to give at least one pathetic star just to post this. Keep running your outlet like this and I promise you—it won’t stay open much longer.
Positive Reviews
Lawrence Ow
Here's the lightly edited review:
"I am lucky to have come across Playmade's 1-for-1 drinks, a new outlet at Punggol Coast Mall.
I am a bubble tea lover and support them regularly, mainly because of their pearls of different flavors. Their pearls are something that will not disappoint you.
However, their grape green tea is not acceptable. There is no distinctive grape taste, and the sourness is too obvious. The tea is also very diluted.
The osmanthus oolong is more acceptable. Though the oolong is still diluted, the osmanthus saves the day.
The ice cream omakase is great. I like to try different kinds of flavors. Their plan to include flavors that encompass sweet, sour, and bitter is great."
Preston Goh Leong
Loving the omakase gelato. Most of the flavours are flavourful and blend well. It's also not expensive. I will come back to try different combinations.
Dai D
Here's an edited version of the review:
"Edit: Updated review to 4 stars as they did service recovery.
The green grape tea is so bad! It’s so bitter, I have no idea how they made it so. My mum tried it and said it tasted like medicine. Even the grapes absorbed the tea and became bitter. Threw the whole cup away.
The white peach oolong was also bitter. Milk teas are OK.
Not sure if it was their first day, which is why the standard was so bad, but I expected better from Playmade."
