Playground by PlayMade

To Whom It May Concern, I am beyond furious with the experience I had at your store tonight. Your official closing time for this outlet is listed as 9:00 PM. I entered the store at 8:55 PM—well before closing time—only to be told at 8:58 PM by a blonde-haired male Malaysian staff member that the customer before me would be the last order accepted. Are you kidding me? Not ONCE did your staff bother to inform me that I wouldn’t be served. Instead, I was made to wait, only to be turned away when I reached the front of the queue. Not only was I already in the store, I had patiently waited behind two customers who were clearly taking their own sweet time to place their orders. How is that acceptable? If you’re going to cut off the queue before 9:00 PM, then don’t advertise that you’re open until 9:00 PM. And if there’s a “last order” time, where was the sign? Where was the courtesy to tell me upfront so I wouldn’t waste my time waiting? This is completely disrespectful of my time. I demand a proper explanation and some form of recovery for the unnecessary wait and the blatant disregard shown by your staff. Looking forward to your urgent response.

If I Could Give Zero Stars, I Would. I'm only leaving this one pathetic star just to warn others. Absolutely disgusting experience at Playmade Punggol Coast. Today, I went and got chased out by the blonde-haired staff member even though we were already inside the shop and queuing well before closing time. No shouting, but his tone and body language were clear, as if to say: “We’ve closed, get out.” Unbelievable. What’s the point of keeping your doors open and letting customers queue, only to shove them out like unwanted pests? The entire staff stood there looking displeased, like we were a burden just for showing up. Is this how Playmade operates now? Zero professionalism. Zero customer care. Just pure laziness and bad attitude. And let’s be real—the staff will 100% lie and deny if anyone from management even bothers to ask. But honestly, I doubt Playmade’s management will lift a finger. If I could give ZERO stars, I absolutely would. But sadly, Google forces me to give at least one pathetic star just to post this. Keep running your outlet like this and I promise you—it won’t stay open much longer.