Staff Engineer, Automotive RMA

Job Function:

As an RMA Engineer in Qualcomm's Customer Quality Team, you'll resolve RMA product quality issues. You'll handle RMA evaluation requests from customers, using system and device-level techniques with tools like ATE, XRAY, CSAM, IV curve, bench, Qualcomm inhouse test platforms (ADP, PAT, RCM etc.). You'll lead debug and data gathering efforts alongside other technical disciplines at Qualcomm.

The RMA Engineer provides strategic direction and leadership, collaborating with regional leads to align best practices. Their strong understanding of product design and development facilitates effective internal communication. This position offers opportunities to influence quality across the organization through customer and internal interactions.

Technical Expertise:

Strong experience in the automotive industry or related products is highly desired. Proficiency in understanding various automotive system technologies (IVI, ADAS, connectivity etc.) issues is essential. Additionally, expertise in addressing ASIC Apps processor issues related to camera, audio, video encoding, and graphics validation is required. The position also demands skills in hardware verification on CPU, GPU, memory, as well as experience in collaborating with cross-functional groups including design, marketing, product test engineering, and supply chain. Knowledgeable in semiconductor assembly, SMT, and packaging issues, with an understanding of mechanical test parameters, is preferred.

Duties and responsibilities

• Lead and manage the RMA evaluation progress daily.
• Evaluate customer returns using tools like ATE, XRAY, CSAM, IV curve, and bench tests to identify root causes.
• Serve as a liaison between Qualcomm, Product Core Team, and Branch CQE. Optimize processes between Customer/Branch & Qualcomm.
• Track actions, schedules, and owners for timely RMA analysis and initiate corrective actions when needed.
• Enhance quality systems to reduce outgoing product DPPM.
• Provide customer feedback to internal teams to improve satisfaction metrics.
• Prioritize and implement customer corrective actions within Qualcomm.
• Produce regular 8D reports for problem-solving teams and management.
• Update customers promptly on open quality issues or support requests.

Required Skills/Knowledge

• Communication Skills: Strong verbal and written skills; clear organization and articulation of information; seeks win/win resolutions.
• Automotive Systems Knowledge: Understanding key components and interactions of subsystems; correlating handset failures to customer-reported issues.
• Electronic Test Equipment: Proficient with Agilent Network Analyzer, Spectrum Analyzer, Signal Generator, VNA, etc.
• Semiconductor Quality Experience: In-depth knowledge of semiconductor manufacturing processes, focusing on customer issue related aspects.
• Hands-On Lab Skills: Strong system level debug and product characterization; expertise in CMOS design is a plus.
• IC Testing: Understanding IC test performance and its correlation with system behavior; knowledgeable on information sharing policies

Education/Experience

• BS in Electrical/Computer/Communication Engineering (MS preferred) with 6+ years' experience.
• Minimum 5 years in customer support, quality engineering, or product testing.
• Familiarity with automotive product qualification procedures and quality standards.
• Proficient in quality tools, statistics, and problem-solving.
• Knowledge of microelectronics, surface mount technology, semiconductor fabrication, or offshore customers is a plus.
• Strong soft skills: proactive, teachable, team player.