Service Delivery Manager

The Service Delivery Manager will be responsible for overseeing the seamless execution of broadcast services for live sports events. This role ensures that all broadcasting operations, from pre-event planning to post-event analysis, run efficiently, and meet the highest quality standards. The SDM will collaborate with production teams, technology providers, and clients to deliver flawless live sports coverage.

Key Responsibilities:

1. Responsible for end-to-end service delivery for live sports events, troubleshooting, and rapid response to any operational issues. Ensure live feeds are delivered without disruptions across multiple platforms (TV, OTT, digital streaming).

2. Must be capable of screening the sports content, especially football, Formula One, Basketball, Tennis, etc. & should have a strong understanding of audio layout, tracks, Profile & sports content.

3. Serve as the primary point of contact for clients and internal team & ensure clear communication and alignment with all stakeholders before, during, and after events.

4. Lead and coordinate cross-functional teams, including technical crews, logistics teams, and venue staff. Ensure adequate staffing, training, and readiness of all teams involved in service delivery & compliance with contractual agreements.

5. Identify potential risks in service delivery and develop contingency plans. Must act quickly for troubleshooting and resolve technical issues & implement real-time solutions during live events. Conduct post-event analysis and implement improvements for future events.

6. Responsible for coordinating with IT and broadcast teams to integrate emerging technologies for enhanced event delivery & ensure seamless streaming, broadcasting, and on-site technology performance.

7. Ensure all events adhere to regulatory, safety, and industry standards & manage budgets related to service delivery, optimizing costs without compromising quality. SDM must maintain accurate documentation and reporting for financial and operational tracking.

Skills and Competencies :

1. Proficiency in event technology, broadcast operations, and digital platforms

2. Fluent English speaker and able to communicate effectively in writing

3. Exceptional problem-solving and crisis-management abilities

4. Should be able to translate user requirements into technical requirements and technical specifications.

5. Should be able to work in a team & must be deadline-driven.

6. Ability to manage high-pressure, fast-paced environments

7. Should be able to analyze problems determine root causes and provide solutions

8. Ability to perform in rotation shift