Programme Officer, Outreach (Punggol & Seng Kang)

LOCATION: PUNGGOL AND SENG KANG

In this part-time role, you will support SPD, one of Singapore's most established social services organizations, in its mission to serve families of persons with disabilities.

Working with the Community Inclusion & Engagement and Volunteer Management teams, you will be responsible for door-to-door outreach and outreach booth support, to introduce and connect both persons with disabilities and their families, community partners and potential volunteers to ESH@Punggol’s activities and services.

Job Scope

Door-to-Door Outreach:

· Conduct door-to-door outreach within designated north-east region of Singapore (Seng Kang, Punggol, Serangoon, Hougang) to inform families of persons with disabilities and residents about ESH and SPD’s services and opportunities.

· Provide detailed information about ESH’s activities and services for persons with disabilities and their caregivers, as well as opportunities for volunteer engagement.

· Establish a rapport with community members, listening to their needs and concerns, and connect them to appropriate SPD services.

· Identify and engage potential volunteers by explaining the benefits and impact of volunteering with SPD. Encourage sign-ups and participation in SPD’s volunteer programs.

· Collect relevant data during interactions, including contact details, feedback, and interest levels, ensuring this information is accurately recorded and shared with the team for follow-up.

Outreach Booth Support:

Set up and manage outreach booths in community spaces, such as malls or public areas, to engage with individuals and promote ESH’s services.

• Actively engage with individuals visiting the booth, providing information, answering questions, and encouraging participation in SPD’s programs.
• Raise awareness about the importance of inclusion for persons with disabilities and the impact of volunteer efforts in supporting these initiatives.
• Collect visitor details, track their interests, and document feedback. Ensure that all potential leads are followed up with appropriately.

Collaboration and Reporting:

• Work closely with the Community Inclusion & Engagement and Volunteer Management teams to ensure outreach efforts are aligned with SPD’s goals.
• Regularly update the teams on outreach progress, including successes, challenges, and valuable insights from interactions with the community.
• Work closely with other team members involved in outreach and volunteer engagement, ensuring a consistent and coordinated approach to community outreach efforts.
• Consolidate and maintain accurate outreach data, ensuring proper documentation for future follow-ups and program improvements, including Door-to-Door and Volunteer Management data and any relevant insights gathered during interactions.

Requirements

• Competent in basic MS Excel skills
• Able to travel around the North-east region of Singapore
• Eager to champion services for persons with disabilities
• Hours Required (Subject to change based on operational needs)
• Strong interpersonal and communication skills, able to engage effectively with diverse audience on a one-to-one level
• Professional and presentable, in-line with the role's requirements to represent the organization's respectable programmes
• Conversant and adaptable

Commitment (Must be able to do all slots)

Mon to Fri (Evening), 7pm to 9pm

Sat or Sun (Day), 10am to 2pm

Sat or Sun (Evening), 7pm to 9pm