Operations Management Specialist (Automotive)

Job Responsibilities:

1. Manage service provider performance assessments.
2. Oversee service quality management.
3. Conduct research on business policies and information.
4. Implement and manage business policies and marketing activities.
5. Manage after-sales channels, including ensuring the implementation and updating of store standards.
6. Develop and manage third-party service providers.
7. Facilitate the signing of after-sales service agreements with service providers.
8. Develop and manage the collection and recycling of used batteries.

Requirements:

• Minimum Bachelor’s degree preferably in marketing or project management.
• At least 2 years of experience in after-sales operations management or related work at an OEM or automotive importer.
• Strong service awareness and communication/coordinating skills.