Network Engineer

Responsibilities:

• Provide technical support services remotely or onsite as per service level agreement including Break-fix.
• Emergency support.
• Software upgrades.
• 24 x 7 rotational on-call standby duty.
• Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross-team members and vendors when required.
• Derive processes and SOPs for implementation such as Method of Procedures (MOP).
• Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
• Perform configuration change for network enhancement and validation of new service/feature.
• Perform technical professional services for projects including high/low level design documents (HLD/LLD), design validation test (DVT), implementation, commissioning, acceptance test, migration and system documentation.
• Perform periodic preventive maintenance on customers’ networks.
• Prepare reports and documentations outlining findings and solutions when required.
• Continually research new technologies and educational opportunities.

Requirements:

• Tertiary education in Computer Networks or Information Technology.
• Possess an analytical mind with strong problem-solving skills and the ability to work independently and cope with pressure.
• Able to work flexi hours (even after office hours when required).
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Possess technical certifications in Routing/Switching/Security/Wireless/Data Center domains will be an added advantage.
• Knowledge and hands on experience in the following areas:
• IP network services and solutioning for Telcos, ISP, Mobile, Broadband Service Providers.
• LAN/WAN technologies such as VLANs, STP/RSTP, OSPF, ISIS, BGP4, MPLS-TE, MPLS-VPN, CGNAT, Segment Routing, QoS, multicast, 802.1x, IPv6. OSI and TCP/IP.
• Network Testing Tools such as Spirent or Ixia.
• Knowledge or experience in the following areas is an added advantage:
• Packet Optical Network solutions such as IPoDWDM.
• Data Center, Virtualization, Cloud Computing, SDN and NFV.
• Linux/Unix system configuration, administration, shell scripting and programming languages such as Python.
• Network automation tools such as Ansible, Chef or Puppet.
• Search and Analytic Engine such as ElasticSearch.