Mental health Intervention & Response Advocate

Job Description

• Respond professionally to incoming queries on mental health
• Assess clients’ needs and make appropriate arrangements and recommendations (e.g. fixing of appointment for emotional support)
• Provide clients with information on relevant intervention and support, and liaise with other agencies, as required
• Play an advocacy role for misconceptions in mental health (e.g. planning events)
• Identify and escalate emergency and crisis situations to supervisor and assist in the coordination and conduct of crisis resolution
• Prepare, update and document all records and reports accurately, coherently, promptly and thoroughly according to organizational procedures to ensure compliance, and ease of review and retrieval
• Complete assigned tasks and necessary reports on time
• Other administrative support or adhoc duties as required by the organization

Work Model

• 3 Months' Probation with basic mental health training and buddy system

Requirement

• Basic computer skills (MS Office – Excel, Outlook, Powerpoint and Word)
• O Levels, N Levels, Diploma
• Read & write emails

Personality

• Able to work independently
• Have the passion to serve in the mental health industry
• Matured
• Patient
• Responsible