IT Support Engineer

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.