Head of Programmes

Key Responsibility Areas

• Oversee the development, implementation, and evaluation of Centre's Counselling & related programmes according to SOPs, ethical guidelines, and best practices
• Supervise and support counsellors and interns, offering guidance and training to ensure quality care delivery
• Manage the Centre’s counselling caseload, including assignment of cases to counsellors and interns
• Attend to helpline calls as the lead helpline counsellor, providing emotional support, assessment and triage of needs, information and referral services if needed
• Oversee the input and maintenance of accurate and confidential client records and case notes on the Client Management System
• Provide regular updates to the board of directors on the Centre’s programme and services
• Lead and/or support new initiatives to expand service & programme offerings
• Lead and/or support community outreach efforts
• Provide individual, couple and/or family counselling assessment and intervention to individuals and family members affected by addiction issues
• Support the preparation of data and responses to external stakeholders such as media platforms and grant administrators

Candidate Requirements

• Master’s degree in counselling, or equivalent
• At least 5 years of experience in counselling, social service or similar sector
• Bilingual (English and Chinese)
• Good interpersonal skills and communication skills
• Familiar with Google and Microsoft Workspace applications

Preferred achievements / characteristics:

• Registered counsellor with a recognized professional body (e.g., SAC, SPS)
• A heart for people – empathetic and willing to attend to others
• Good leadership skills or willing to grow in management skills
• Team player

Possible Conversion to Permanent Position

This position comes with the potential for conversion to a permanent position, subject to mutual agreement between you and the organisation. Both parties will evaluate the fit during the contract period to determine if a permanent role is the right next step.

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About Our Organisation

One Hope Centre is a registered Institute of Public Character with a 20-year history. As a charity, we provide counselling and help services to those struggling with behavioural addictions such as Gambling, Pornography, Sex, Love, Spending and other compulsive behaviours, as well as their affected family members.