Guest Experience & Coach

Guest Experience & Coach

Key Responsibilities

Guest Experience & Operations

• Welcome and check in guests, handle inquiries, and maintain strong relationships with members.
• Ensure the club is clean, fully stocked, and game-ready.
• Manage POS, booking systems, and assist with daily operations including opening/closing.

Coaching

• Deliver engaging pickleball lessons for players of various levels.
• Support clinics, group classes, and corporate sessions.
• Provide technical feedback and foster player development.

Retail & Sales Support

• Maintain a neat, appealing pro shop and restock as needed.
• Advise guests on paddles, gear, and memberships with a consultative approach.
• Assist in tracking inventory and capturing guest feedback for sales insights.

Marketing & Content

• Capture and appear in photos/videos for social media.
• Share on-the-ground content ideas and assist with basic editing when needed.
• Collaborate with the marketing team to highlight club life and events.

Events & Community

• Support setup and logistics for leagues, socials, and workshops.
• Engage with players and help bring the club’s events to life.
• Suggest new ideas to build community and member retention.

Admin Support

• Log sales, attendance, and inventory accurately.
• Assist founders with ad-hoc tasks and help improve SOPs as the club scales.

Requirements

• Minimum 4 years of pickleball experience
• Internationally competitive playing background
• Prior experience coaching racket sports is required
• Strong people skills, attention to detail, and comfort working on your feet
• Willingness to work shifts, including evenings, weekends, and PH