GENERAL MANAGER

1. Operations Management

• Oversee day-to-day salon operations and workflow.
• Ensure the salon runs smoothly, efficiently, and profitably.
• Monitor cleanliness, maintenance, and ambiance.

2. Staff Management

• Hire, train, and supervise stylists, estheticians, and other staff.
• Create work schedules and manage time-off requests.
• Handle performance evaluations, motivation, and conflict resolution.

3. Customer Service

• Ensure high levels of customer satisfaction and handle client complaints.
• Set customer service standards and ensure staff follow them.
• Manage VIP clients and handle escalated concerns.

4. Sales & Marketing

• Promote services and products to increase revenue.
• Plan and execute promotions, campaigns, and social media strategies.
• Build relationships with local businesses or influencers.

5. Inventory & Supplies

• Monitor product inventory and place supply orders.
• Ensure availability of quality products and tools.
• Work with vendors for better deals and reliable sourcing.

6. Financial Oversight

• Monitor budgets, expenses, and profitability.
• Review daily sales, service performance, and financial reports.
• Authorize discounts, refunds, and special offers as needed.

7. Compliance & Safety

• Ensure the salon complies with health, safety, and licensing regulations.
• Conduct regular inspections and training on hygiene practices.
• Handle insurance and legal documentation.

8. Strategic Planning

• Set business goals and growth strategies.
• Analyze market trends and competition.
• Introduce new services or technologies to stay competitive.