Front Desk Staff (Punggol)

• Attend to student and staff queries
• Engage customers (students, parents, visitors and vendors) and provide them with quality customer service
• Answer customers questions and incoming calls, and provide information on variety of topics, including rules, disciplinary measures, student admission and day-today operations of the school
• Receive and redirect phone calls to appropriate departments and take down messages where necessary.
• Receive all letters and packages, and distribute them to appropriate departments.
• Maintain records of school-issued letters to parents.
• Maintain a master schedule of all classes, telephone directory and of events for students and staff to refer to when required
• Monitor and record student early release from school, including communicating with parents on their childrens early release arrangements.
• Manage schools stationery inventory and distribute stationeries to staff when requested
• Provide support in sourcing for materials and resources
• Logistical support for school-based events
• Any other duties assigned by School Management

Requirement:

Skills

• Ability to use Google suite of applications e.g. gmail, calendar, docs,sheets, slides, forms
• Ability to use Microsoft suite of applications e.g. word, powerpoint,excel
• Ability to operate common office equipment e.g. copier and fax machines
• Ability to multitask and attend to queries and feedback from multiple channels e.g. phone, email and walk-in
• Ability to communicate with customers in English with confidence

Experience

Has worked in a customer service role handling queries from multiple channels e.g. phone, email and walk-in
Experience working in a school environment would be an advantage

Duration / Working hours:

1 year contract (With option to extend another year) 1 June 2025 to 31 May 2026.

Mondays to Fridays: 7:15am to 4.45pm or 8:30am to 6:00pm,
inclusive of 1hr lunch break
Service not required on Saturdays, Sundays and gazetted public
holidays

** We regret to inform only shortlisted candidates will be notified.