Food Court Manager

Job Description

• Overall in charge of food court daily operations & related activities.
• Responsible for the profit & loss of the outlets and implement appropriate cost control measures
• Manage the outlet’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the outlet by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Maintain and improve the overall performance of the outlet on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Drive operational efficiencies of the outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all outlet administrative duties
• Any other jobs or duties assigned by the Assistant Director, Operations from time to time

Job Requirements

• Minimum of 5 to 8 years management experience in Food court operation.
• Possess sound leadership qualities and ability to manage service staff.
• Competency in Microsoft Office applications (Excel, Word and PowerPoint).
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff