Executive, Sales Support

Key Responsibilities

• Reconnect with parents who have withdrawn in the past 3 years (Z Section) and pitch re-admission offers
• Engage with parents who dropped out post-registration (X Section) and offer solutions to reduce dropouts
• Provide personalised curriculum and career guidance, working closely with academic coordinators
• Understand and address parents’ past concerns and expectations through a consultative approach
• Maintain accurate records of interactions in CRM (HubSpot)
• Collaborate with internal teams to ensure a seamless and high-quality parent experience
• Participate in school open houses and promotional events to maximise leads and conversions

Child Protection

• Safety: Ensure a safe classroom environment, free from hazards, and be aware of emergency protocols;
• Emotional Well-being: Recognize signs of distress, abuse, or other issues that might affect a child's emotional and physical well-being;
• Reporting: Understand and adhere to mandatory reporting laws, ensuring that any concerns about a student's safety or well-being are promptly and properly reported to the appropriate parties;
• Training: Regularly update knowledge on child protection policies and practices;
• Confidentiality: Maintain the confidentiality of sensitive information related to students unless disclosure is necessary for the safety of the child or as required by law.

Experience

• Bachelor's degree in Business, Marketing, Education, or a related field
• 2–3 years of experience in admissions, customer service, or education industry
• Excellent communication and relationship-building skills
• Familiarity with CRM systems (e.g., HubSpot) is a plus
• Ability to work independently and as part of a cross-functional team
• A positive attitude with strong empathy and problem-solving capabilities