E-commerce & Marketplace Operations Executive (Full Time)

Ecommerce & Marketplace Operations Executive (Full Time)

Position Summary

As a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

We are seeking dedicated and detail-oriented individuals who are not afraid to learn new things and execute to a high standard efficiently. If you're seeking a role that is both challenging and fulfilling, rather than mundane, and want to be part of a collaborative, committed, and autonomous team, we would love to hear from you!

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business as well as our expanding marketplace.

Job Responsibilities

E-commerce

• Marketplace & Website Activities Management: Liaise with marketplace account managers, be in touch with marketplace activities and roll out e-commerce campaigns. Oversee the activities, monitor performance and engage with customers to optimize results
• E-commerce Sites Content Management: Create content by editing of images, captions and descriptions for e-commerce sites ensuring consistent and compelling presentation
• Product Listing Management: Coordinate with the internal team to maintain accurate inventory records and monitor stock levels. Ensure that product descriptions, images, and pricing are correct and up-to-date.
• Order Processing: Ensure timely fulfillment of e-commerce and socials’ orders, while tracking and enhancing customer satisfaction.

Administrative

• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Daily Housekeeping Duties: Support daily upkeep of the studio to maintain a welcoming retail environment
• Inventory Management: Engage in stock-take and tagging of the new product
• Other Ad-hoc Duties as Assigned

Job Requirements

• Familiarity with e-commerce platforms ( Shopify, Shopee, TikTok shop etc.)
• High initiative and positive attitude, able to work independently and as a team.
• Knowledge in social media platforms (Instagram, TikTok) and basic tools (MS office, Excel, Canva, etc.)
• Crystals knowledge not necessary but will be beneficial
• Number of work days 5 - 5.5 days
• Able to work minimum 2 Saturdays in a month

Benefits

• Gym and pool use
• Team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!

We look forward to hearing from you!

Any further enquiries do email us at [email protected]