Job Description:

Develop a strong understanding of the organisation’s internal processes, academic programmes and services.
Act as a key consultant for parents of existing and prospective students who are considering taking up new subjects; offering recommendations of our suitable academic programme to boost lead creation.
Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
Collaborate with different teams to ensure the successful execution of client engagement
Improve processes to promote customer satisfaction and better efficiency in the organisation.
Develop new contacts and sales leads to reach sale targets.
Understand the competition and trends in the education industry to implement new sales strategies and initiative to boost leads and sales.
Plan, manage and coordinate various projects related to customer support, operations, ground operations and inter-department collaboration.
Support the Teaching Team (Deployment, Timetabling, Relief Teaching)

Requirement:

Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
Exceptional communication and interpersonal skills to build rapport and credibility with customers
Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
Organised and have a keen eye for detail.
Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
Knowledge of and experience with CRM and customer relationship management (plus point)
Able to work 4 weekdays and 1 weekend.

Details

Customer Support (Tuition Centre)

Job Description