Job Highlights
- Location: Changi North (Transport Provided)
- Salary Range: Up to $5,500 per month
- Working Hours: 8:00 am – 5:18 pm (Monday to Friday; standby support 24/7 on rotation)
- 1 Year Contract (Rewable / Convertible)
Why Join Us?
- Attractive salary with completion bonus.
- Additional $500 allowance for standby duty.
- Transport provided from MRT stations (Pasir Ris, Tampines, Sengkang, Punggol).
- Gain hands-on experience in a global aerospace environment.
- Excellent career growth and development opportunities.
About the Role
Are you passionate about providing excellent customer support in the aerospace industry? We are looking for a proactive and driven individual to join our client as a Customer Support Executive.
Key Responsibilities
- Report to the Customer Support Manager and support Business Development Directors on account-related matters.
- Provide aftersales service support, including generating sales quotations and following up to closure.
- Prepare and maintain routine reports, such as Customer Status Reports and Monthly Sales Reports, to track KPIs.
- Handle customer queries and complaints professionally, providing timely solutions and following up to ensure resolution.
- Engage external customers regularly to build and maintain strong relationships.
- Coordinate with internal teams on various account matters, attend meetings for job induction and closure, and support ad-hoc reporting needs.
- Manage shipping, invoicing, and other logistics coordination.
- Maintain data integrity of sales and customer records in ERP systems.
- Interface with OEM headquarters on warranty claims, spares inventory, long-term agreements, and prepare related documentation (e.g., Lease/Exchange Agreements).
- Participate in planning and execution of marketing events.
- Comply with all organizational policies, including export controls and business ethics.
- Provide 24/7 AOG (Aircraft on Ground) hotline support on a rotation basis (additional $500 allowance provided when on standby; may involve weekends, public holidays, and overnight duties).
- Occasional travel required.
Who We’re Looking For
- Degree or Diploma in a business-related discipline from a reputable institution.
- At least 2 years of relevant work experience in the aviation industry; front-line customer support or service experience preferred.
- Strong written, interpersonal, and communication skills.
- A team player who can multi-task, prioritize effectively, and meet deadlines.
- Proficient in Microsoft Office and Access database; experience with SAP is an advantage.
Interested candidate may send full resume to 6990 0434 (Whatsapp – Miya) and only shortlisted candidate will be notified.
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Kuan Mei Yang
Registration Number: R24124509
EA License No: 06C2859 (MCI Career Services Pte Ltd)