Customer Service Officer

We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City.

### Your responsibilities as a Customer Service Officer: ###

· Work closely in an administration team and be responsible for the daily operations of the tuition centre

· Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company's success

· Learn face-to-face communication skills as part of good customer service

· Engage interest in potential customers and provide them with clear explanations on the offered programs

· Identify customers’ needs and develop strategies to maintain a high level of customer satisfaction

· Online systems usage & maintenance

· Handling text messages, emails and calls with various stakeholders, including parents, students, teachers, colleagues and suppliers.

· Calling customers to inform about promotions and new updates.

· Basic daily housekeeping works.

· Any other administrative, operational and customer outreach works as required.

### Requirements: ###

· Minimum 'O' Level. 'A' Level preferred.

· Permanent role. Able to commit at least 1 year.

· Flexible timing

· Willing for inter-centre travel (to Kovan) & deployment

· Strong interpersonal and communication skills

· Positive work attitude, self-driven, independent, team player with strong service mindset

· Responsibility is a MUST in this job – you need to be accountable, responsible and see through the job areas and tasks that you’re given.

- MUST have INITIATIVE & be PROACTIVE. Passive & calculative attitude need not apply.

### Benefits: ###

· Long service and performance bonus will be rewarded.

### Working Hours & Location: ###

· Hougang Central & Kovan City

· - > Monday to Friday: 2:30pm to 9.30pm

· - > Saturday or Sunday: 8.30am to 6.30pm

### Good Things of the Job: Here’s What’s in It For You: ###

· A Happy, Positive & Cheerful environment

· Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who're not looking to deal you any harm when you're not looking!)

· Seated most, if not ALL the time (who likes standing?)

· FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot

· Endless learning opportunities – having a wide scale of operations, we are able to satisfy your ambitions & learning needs

· Engaging job so do not expect to be bored with nothing to do or to do your own personal things.

If this sounds like the beginning of a great new challenge for you..

Click on the "Apply Now" button right below, send us your resume & details so at least we know who you are.

We look forward to hearing from you!