Customer Service Executive

requests (e.g., rescheduling, leave)

Administrative & Data Management

Record client information and course data

Manage teaching materials inventory, prepare and distribute learning materials

Assist in monthly revenue report compilation

Events & Marketing Support

Assist in planning and executing open house/parent seminar events

Manage social media platforms (FB/Instagram/Xiaohongshu) to post course updates

Requirements

Must-Have

Language: Fluent in English & Chinese (must handle bilingual parent communication)

Experience: 1+ year in customer service/front desk at an educational institution

Skills:

Proficient in Office (Excel data management)

Basic social media operations (posting on FB/IG/Xiaohongshu)

Strong multitasking ability

Personality

Friendly and skilled in interacting with children/parents

Detail-oriented, patient, and able to handle emergencies

Passionate about the education industry

Employee Benefits

14+ days annual leave

Employee discount on brain education courses (for children/relatives)

Base salary + course commission

Career development training (early childhood brain education)

Working Schedule

Shift-based: 44 hours/week, 5.5 working days (specific hours arranged by supervisor)
Fixed day off: Monday