Chief Operating Officer

Job Description:

• Develop and update SOPs, ensure staff training and operational readiness, especially during emergencies.
• Standardize patient handling, monitor recovery benchmarks, and lead process improvements with KPI tracking.
• Oversee workforce planning and critical staffing decisions for 24/7 operations and emergency protocols.
• Lead infection control, biosecurity, and emergency preparedness aligned with industry best practices.
• Implement structured client education, ensure seamless admission-to-discharge journey, and handle feedback.
• Monitor and improve client service quality, post-care follow-up, and service recovery processes.
• Ensure compliance with AVS, SVA, and licensing requirements; maintain audit-ready documentation and protocols.
• Conduct legal compliance audits, train staff on regulations, and manage incident reporting and regulatory contact.
• Support and manage clinical staff, interns, and student placements; handle HR issues and disciplinary matters.
• Coordinate interviews and placements with HR and department leads.
• Manage budgets, financial forecasting, and CAPEX; collaborate with finance for cost control and investment planning.
• Track financial trends, conduct regular analysis, and present financial reports to ensure compliance and efficiency.

Requirements:

• Bachelors Degree in Business Administration/Healthcare Management, or any relevant field.
• Minimum 10 years of experience in healthcare (human or veterinary) in business operations.
• Experienced People Manager skilled in addressing employee concerns and leading teams with strong problem-solving and decision-making capabilities.