Application cum IT Executive

Job Description:

• Provide first-level support for applications such as S/4 HANA (modules including SD, MM, Contracts, Billing, FI/CO), C4C (Sales and Service CRM), CPQ, and FSM (mobile app and dashboard).

• Application Management Support (AMS) and general system support

• Manage user ID creation and deactivation for SAP and C4C

• Offer support for S/4 HANA and FSM integration with third-party logistics systems

• Troubleshoot issues related to quotation creation in C4C

• Address billing issues for sales and service operations

• Support and implement business process improvement initiatives across departments.

• Coordinate with Level 2 teams for issue fixes, including form submission, test support, documentation, and go-live readiness.

• Configure and set up S4P and S4Q environments.

• Manage change requests across key platforms: S4 HANA/ CPQ / C4C / FSM.

Requirements:

• Diploma/Degree in Information Technology, or a relevant discipline.

• Experience in S4 HANA application as L1 support, project support.

• Knowledge of CRM applications.

• At least 1–3 years of relevant experience.