Authority: Edgefield Secondary School

Contract period: 1 year contract (Option to extend another year) 1 June 2025 to 31 May 2026

Working hour:

Mondays to Fridays: 7:15am to 4.45pm or 8:30am to 6:00pm,inclusive of 1hr lunch break
Service not required on Saturdays, Sundays and gazetted public holidays

Job Descriptions:

Attend to student and staff queries
Engage customers (students, parents, visitors and vendors) and provide them with quality customer service
Answer customers’ questions and incoming calls, and provide information on variety of topics, including rules, disciplinary measures, student admission and day-today operations of the school
Receive and redirect phone calls to appropriate departments and take down messages where necessary.
Receive all letters and packages, and distribute them to appropriate departments.
Maintain records of school-issued letters to parents.
Maintain a master schedule of all classes, telephone directory and calendar of events for students and staff to refer to when required
Monitor and record student early release from school, including communicating with parents on their children’s early release arrangements.
Manage school’s stationery inventory and distribute stationeries to staff when requested
Provide support in sourcing for materials and resources
Logistical support for school-based events
Any other duties assigned by School Management

Job Requirements:

• Ability to use Google suite of applications e.g. gmail, calendar, docs,sheets, slides, forms

• Ability to use Microsoft suite of applications e.g. word, powerpoint,excel

• Ability to operate common office equipment e.g. copier and fax machines

• Ability to multitask and attend to queries and feedback from multiple channels e.g. phone, email and walk-in

• Ability to communicate with customers in English with confidence

Experience

• Has worked in a customer service role handling queries from multiple channels e.g. phone, email and walk-in

• Experience working in a school environment would be an advantage

Maxhunt Resource Pte Ltd | EA Licence: 22C1322
Joe | Registration No: R22111626

0205 Front Desk Staff/ School /Punggol

Job Description